Returns
At Timber Ties, we take pride in the quality and craftsmanship of our products. If for any reason you are not satisfied with your purchase, we’re here to help.
Eligibility for Returns
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Items may be returned within 30 days of delivery.
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Products must be in original condition, unused, and free from damage.
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Items must be returned in their original packaging.
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Returns showing signs of use, installation, modification, or damage will not be accepted.
Return Process
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Contact us within 30 days of receiving your order to initiate a return.
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Once approved, you will receive instructions for returning your item.
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Ship the product back to us following the provided instructions.
Shipping
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Return shipping costs are the responsibility of the customer.
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We recommend using a trackable shipping service, as Timber Ties is not responsible for items lost in transit.
Refunds
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Refunds are issued once the returned item is received and inspected.
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If the item meets the return criteria, a refund will be processed to your original method of payment.
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Please allow several business days for the refund to appear, depending on your financial institution.
Non-Returnable Items
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Custom or made-to-order products.
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Items that have been installed, altered, or damaged after delivery.
If you have any questions about a return, please reach out to us, we’re happy to assist.